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Can bots help retailers raise their customer service game online? And if they do, they can choose between a bot, a customer service agent, or a human brand ambassador based on their needs. February also saw the UK government’s Department for Business, Energy and Industrial Strategy respond to a petition signed by 15,500 people, calling...

Beyond the Hype: The Rise of Conversational AI in Hospitality Michael is the Chief Science Officer at Prudential plc and the founder and head of Prudential’s Centre of Excellence for Artificial Intelligence (AI CoE). He joined Prudential in 2016 from Silicon Valley based Pivotal Labs where he built and led the Data Science team. His...